Vocal words

My family and I were taking a trip. We arrived at the airport two hours early. As we were getting our boarding passes, the woman at the counter told us we has never purchased tickets. My Dad was flabbergasted because he made sure to have bought the tickets early! The superior, who was also at the counter said he would take care of it. He offered to give us five free tickets to anywhere! We obviously choose our orignal destination. My dad showed mercy to the airport staff. The two employees admitted that they read the screen wront. in the end, we had an exceptional flight to our destination.